How does YiYoung Medical handle product quality issues and what is your after-sales response time?

Establishing a long-term partnership with YiYoung Medical brings significant advantages for distributors, dental clinics, and agents worldwide. As a Shanghai-based manufacturer with over 20 years of experience and ISO 13485:2016 certification, we value and reward loyal partners with comprehensive support.

Key Benefits of Long-term Cooperation:

• Competitive Pricing — Tiered volume discounts, better unit prices, and priority pricing protection for stable partners.
• Marketing & Brand Support — Professional promotional materials, co-branding opportunities, and local market expansion support for appointed distributors.

These benefits help partners reduce costs, strengthen market position, and achieve sustainable growth while ensuring consistent quality of NiTi files, archwires, brackets, power chains, and other dental consumables.

YiYoung Medical offers flexible and customer-friendly international shipping terms for our orthodontic and endodontic dental consumables. As an experienced Shanghai manufacturer with over 20 years in the industry and ISO 13485:2016 certification, we make global delivery convenient and reliable.

Main Delivery Terms:

• EXW (Ex Works) Shanghai 
• FOB (Free On Board) Shanghai

We are also open to discussing other trade terms such as CIF, CFR, DDP, or door-to-door delivery according to your specific needs and destination country.

With strong logistics partners, we ensure safe packaging and timely shipment of products to over 60 countries.

Yes, YiYoung Medical supports urgent order processing and expedited shipping to meet urgent replenishment needs of dental distributors and clinics. As a reliable Shanghai manufacturer with over 20 years of experience, we understand the importance of timely supply in the dental industry.

Expedited Service Policy:

• Priority production scheduling for urgent orders of standard products
• Fast-track manufacturing and shipping arrangements upon request.
• Additional Costs: Extra fees for expedited production, priority shipping, or express courier will be borne by the customer and clearly quoted in advance.

We always strive to accommodate urgent requests while maintaining strict quality standards. Our strong inventory and flexible production lines enable us to respond quickly in most cases.

YiYoung Medical, a professional Shanghai-based manufacturer with over 20 years of experience, is committed to fast and reliable delivery for orthodontic and endodontic products.

Regular Orders Lead Time: Standard products such as NiTi archwires, brackets, NiTi files, and large taper files can usually be shipped within one week after order confirmation and payment.

Customized Orders Lead Time: For OEM/ODM orders involving special specifications, models, or custom packaging, the delivery time is depends on complexity, order quantity, and customization requirements. We provide a clear timeline upon order confirmation.

Our strong production capacity, sufficient inventory, and efficient supply chain allow us to maintain stable delivery even during peak seasons. All orders are produced under strict ISO 13485:2016 quality control to ensure on-time delivery without compromising product quality.

Yes, YiYoung Medical offers full OEM/ODM customization services for orthodontic and endodontic dental consumables. As an experienced Shanghai manufacturer with over 20 years of expertise, we can customize product specifications, models, and packaging according to your exact requirements.

Customization Capabilities:

• Product specifications and models
• Custom packaging design and printing (logo, language, branding)
• Material and performance adjustments

Process: Customers simply provide drawings, parameter data, or packaging design drafts. Our engineering team will evaluate and arrange production quickly.

Cost Calculation: Customization fees are based on actual requirements — including mold development, material changes, MOQ, and packaging complexity. We provide a detailed, transparent quotation after reviewing your specifications.

This flexible service helps brands and distributors create unique, market-specific products while maintaining high quality and competitive pricing.

YiYoung Medical quotes unit prices on an EXW Shanghai basis, meaning the price does not include shipping, import taxes and customs duties.

Payment Methods:

• Alipay and WeChat Pay (in CNY)
• Bank Transfer (supported in CNY, USD, and EUR)
• Other secure international payment options available upon request

We offer flexible and secure payment terms tailored to different customer needs. As an experienced exporter with over 20 years in the industry, we ensure transparent transactions for orthodontic and endodontic products such as NiTi files, archwires, brackets, and power chains.

For a detailed quotation including estimated shipping costs to your country, please contact our sales team.